Microsoft 365 sees 43% price hike thanks to Copilot — existing customers safe until renewal

Microsoft Copilot logo on a laptop screen
(Image credit: Shutterstock)

According to a new blog post from Microsoft, Microsoft 365's Personal and Family plans have been bundled with Copilot and priced up to roughly $3 a month. The latest monthly cost is $9.99, up from $6.99, and the new annual fee is $99.99, up from $69.99.

In addition to the basic plans getting Copilot rolled in, there are now additional "Basic," "Personal Classic," and "Family Classic" tiers without Copilot and "other advanced features" added for users who do not use AI in their workflows.

For those who remain on the Personal and Family plans, a monthly allotment of 15 AI credits to use Copilot with Office 365 applications and Designer, Paint, Photos, and Notepad on Windows 11 will be given. Copilot Pro is still a separate upgrade for those who want unlimited use.

Microsoft's original blog post states, "Our plan has always been to make Copilot in the Microsoft 365 apps more accessible to a wider audience at a great price. We planned several steps in our Copilot journey to listen, learn, and improve usability and performance. [...] We’re delighted to empower millions of our customers with an AI assistant that supercharges the productivity apps they already know and love. We’ll continue offering Copilot Pro for consumers with extensive usage needs, along with Microsoft 365 Copilot, our commercial offering, for organizations of all sizes"

The new Microsoft 365 with Copilot helps you become a party-planning pro - YouTube The new Microsoft 365 with Copilot helps you become a party-planning pro - YouTube
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Past the details we discussed above, the rest of the original Microsoft blog post showcases existing Copilot features and how they're integrated into different aspects of the Microsoft 365 suite. Microsoft also claims that using these features will not surrender your prompts, responses, or even file content for use while training its Copilot AI model. Of course, Microsoft claims that using your data is a temporary input only when prompted.

Existing Microsoft 365 Personal and Family plan subscribers need only update their apps to receive their new Copilot benefits. For existing customers, the price hike won't be kicking in until plan renewal, and there are options to downgrade the plan. Those who want to avoid using AI can downgrade the plan to the "Classic" or "Basic" Microsoft 365 plans.

While this may have been a more controversial move from Microsoft— basically forcing AI use and a price hike on a large existing customer base— adding tiers without AI below the main Personal and Family plans is welcome. However, some contradictory language does leave some questions in the air. Apparently, the "Classic" plans are available "for a limited time". However, this may just refer to the ability for existing customers to downgrade since the following sentence immediately claims, "These plans (having just listed Basic and the two Classic plans) will continue to be maintained as they exist today."

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Christopher Harper
Contributing Writer

Christopher Harper has been a successful freelance tech writer specializing in PC hardware and gaming since 2015, and ghostwrote for various B2B clients in High School before that. Outside of work, Christopher is best known to friends and rivals as an active competitive player in various eSports (particularly fighting games and arena shooters) and a purveyor of music ranging from Jimi Hendrix to Killer Mike to the Sonic Adventure 2 soundtrack.

  • CelicaGT
    I've already cancelled mine. I have no use for the AI features, and it's banned for use at work anyways. For home, macOS includes Pages, Keynote etc which provide a good enough solution for most of my needs.
    Reply
  • Alvar "Miles" Udell
    You can stack Microsoft 365 subscriptions bought on Amazon and elsewhere for up to 5 years (I believe is still the case, may be only 3) as long as they're bought at the same place, which would explain the "classic".

    I'm decidedly not a fan, but since Microsoft 365 subscriptions can often be found for less than Microsofts price on places like Amazon and Amazon's Woot, among others, fairly regularly, and since this is the first price hike in 12 years, I'll probably just keep paying, though I have about 20 months left in mine (I bought multiple years at $45 a year on sale).

    But also remember Google Just did the same thing, raised the price of Google Enterprise by $3 a user per month and included Gemini, but there was no article from TH on that...
    Reply
  • ezst036
    LibreOffice.

    And

    Microsoft 365 users still on Windows 10 will be out of luck when Windows 10 is retired in October
    Reply
  • txfeinbergs
    What I don't get is this "Note: AI benefits are only available to the subscription owner and cannot be shared with additional Microsoft 365 Family members. "

    Explain how that makes any sense when I have a FAMILY plan i.e. it is made to be shared with the family. So the CoPilot just doesn't work on family members PCs?
    Reply
  • voyteck
    For existing customers, the price hike won't be kicking in until plan renewal, and there are options to downgrade the plan. Those who want to avoid using AI can downgrade the plan to the "Classic" or "Basic" Microsoft 365 plans.

    Someone please explain to me where I can find those downgrade options. When I click on "Manage" (subscription) and then "Switch" (plans) all I can do is choose between montly and yearly, and I can't find any other relevant ones.
    Reply
  • JamesJones44
    Anyone who has read my posts knows I'm not MS fan. However, in fairness, Microsoft hasn't raised the price in 11 ish years (2013). The annual inflation rate over that time was about 2.6%. If inflation were 3% annually since 2013 it puts the price at $9.97 in todays dollars. So while the bump is a little head of 2.6% annually, it's pretty much inline with inflation. I can't really dig M$ for wanting to keep a constant price adjusted for inflation over 11 years.
    Reply
  • evdjj3j
    voyteck said:
    Someone please explain to me where I can find those downgrade options. When I click on "Manage" (subscription) and then "Switch" (plans) all I can do is choose between montly and yearly, and I can't find any other relevant ones.
    I'm pretty sure Basic is what comes free with your MS account.
    Reply
  • ThatMouse
    Too bad it will be years before I get to use copilot. My government agency (one of the big ones) has recently approved OpenAI, but not CoPilot, because OpenAI figured out how to make it work, but not Microsoft???
    Reply
  • Yojiq
    CelicaGT said:
    I've already cancelled mine. I have no use for the AI features, and it's banned for use at work anyways. For home, macOS includes Pages, Keynote etc which provide a good enough solution for most of my needs.
    I'm sure Apple will follow suit after MS.
    Reply
  • CelicaGT
    Yojiq said:
    I'm sure Apple will follow suit after MS.
    Oh, probably.
    Reply